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| Quality
Standards
We
aim to:
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| • |
Return your initial and other contacts promptly |
| • |
Treat
your personal information with respect, sensitivity and confidentiality |
| • |
Be
clear about what we can and cannot do |
| • |
Explain
the stages of the assessment process |
| • |
Keep
you informed about the progress of the referral and assessment |
| • |
Be
sensitive to you and your child’s individual needs and
circumstances |
| • |
Be
courteous and professional in all our dealings with you and
on your behalf |
| • |
Make
recommendations which are practical, relevant and individually
tailored |
| • |
Provide
a comprehensive report which is understandable |
| • |
Let
you know when you can expect to receive the report |
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